Cancel a booking
Dashboard → “Bookings” tab.
On the relevant row, open the status dropdown.
Choose “Cancelled”.
If the booking was paid by card or PayPal, the customer refund is sent automatically. For a manual payment (cash, bank transfer, Wafacash), a Loccor administrator issues the refund by hand. Every cancellation by the agency has a cost: the commission is still owed, and less than 48h before the pick-up, your entire share is withheld.