Frequently asked questions

How do I book a car on Loccor?

Search for a vehicle by entering your city and dates, pick the car that suits you, fill in your personal details and choose your payment method. A deposit is paid online to confirm the booking, and the balance is paid to the agency at pick-up.

How much is the deposit?

The deposit is 20% of the total rental amount. It is paid online at booking time to secure the reservation. The remaining balance (80%) is paid directly to the agency at pickup.

Can I cancel my booking?

It depends on your plan. Flexible: full deposit refund if you cancel more than 72h before pickup. Standard: the deposit is non-refundable on cancellation. See our Terms of Sale for details.

How do I change my booking?

To change a booking, contact us on WhatsApp or by email at contact@loccor.com, quoting your booking code (e.g. LOC-XXXXX).

What are the best websites to rent a car in Morocco and compare prices?

Loccor brings together offers from verified Moroccan car rental agencies on one site, city by city. Enter your city and dates: available cars are listed with their daily price, can be sorted by price and filtered by category, transmission or mileage. The total, service fee included, is shown before you confirm. Large international brands and general comparison sites are another option: whichever you use, compare the total for your stay, deposit and extras included, not just the daily rate.

Is it better to book a rental car in Morocco online or on arrival?

Booking online secures the car and its price before you travel; on arrival you take whatever is left. On Loccor you pay a 20% deposit and the service fee online, then the balance to the agency when you collect the keys. With the Flexible option, the deposit is refunded in full if you cancel more than 72 hours before pick-up. In high season, school holidays and public holidays, fleets empty fast: waiting until you land narrows your choice.

Which payment methods are accepted?

Loccor accepts bank cards (Visa, Mastercard), Bancontact, iDEAL, Apple Pay, Google Pay and PayPal. The deposit is paid online, the balance directly at the agency. Bank transfer, Wafacash and Cash Plus are not open yet.

Is payment secure?

Yes, every transaction is secured. Loccor never accesses your banking details directly — payments go through certified providers.

How do I create a customer account?

Click “Sign up” at the top of the page, enter your name, email and password, accept the terms and click Sign up. Your account is created instantly.

I forgot my password, what should I do?

On the login page, click “Forgot password?”. Enter your email address and you will receive a reset link.

How do I become a partner agency?

Go to the “Become a Partner” page, click “Create my agency account” and follow the steps: agency details, then your national ID card and Operating Licence. Your application is reviewed before your vehicles go live.

Are the agencies verified?

Yes. Every agency is admitted by Loccor before going live, either after we review its sign-up or because our team contacted it directly. Depending on the case, we ask for supporting documents such as an ID card or a trading licence.

What if I have a problem with the agency?

Contact us immediately at contact@loccor.com or on WhatsApp. Loccor acts as a mediator between the customer and the agency in the event of a dispute.

How old do I have to be to rent a car?

Practice in Morocco is consistent: 21 at the minimum, with a licence held for at least two years — that is the rule the booking form enforces, for the main driver and for the second one alike. Premium categories and large SUVs are often reserved for drivers over 25, and each agency is free to be stricter. The vehicle listing does not show that age: if the point is decisive for you, write to us before booking and we will ask the agency.

Is my foreign licence enough, or do I need an international permit?

A valid national licence is enough if it is written in the Latin alphabet. If it is not, an international driving permit is required: you obtain it in your own country before you travel, never at the counter. Bring your passport or ID card as well. Only the agency can confirm its exact conditions.

Can I add a second driver?

Yes. The additional driver is requested during booking, among the options, and the price is shown before payment. They must be at least 21, hold a licence more than two years old, and show their documents at the counter: without that they are not declared, and therefore not covered if they drive.

Is the balance paid in cash or by card at the agency?

The balance is paid directly to the agency when you collect the keys. Which method is accepted — cash, card, or both — is decided by the agency: Loccor neither imposes it nor collects that money. Ask as soon as you have the agency’s contact details, that is, as soon as your booking is confirmed. Plan for the security deposit too, which is requested separately at the counter.

Why is the deposit sometimes more than the percentage announced?

Two reasons, and they can add up. First the options: child seat, additional driver and the fuel package are paid half online, not at the rental’s rate — as soon as you tick one, the share paid online goes above the announced percentage. Then a floor: the deposit paid online never falls below 100 DH, so on a short, inexpensive rental it is the floor that applies, not the percentage. The other way round, the deposit never exceeds the rental total. The exact amount, and the percentage actually charged, are shown before payment, and the rest is owed to the agency.

Are there hidden fees when renting a car on Loccor?

On Loccor, the total shown before you confirm is the price of the rental: the agency’s rate plus Loccor’s service fee, itemised in the summary. Any airport delivery surcharge is shown on the car’s page, and every extra — child seat, additional driver, fuel package — shows its price before payment. Three things are settled at the counter, and you can read them in advance: the deposit, when the car requires one, with the amount on the car’s page; extra kilometres, for the few cars with limited mileage; and the fuel level on return, set by the agency and recorded in the check-in report.

Can I rent a car in Morocco with a debit card?

To book on Loccor, the deposit is paid online by Visa or Mastercard, Bancontact, iDEAL, Apple Pay, Google Pay or PayPal. Any difficulty comes from the security deposit at the counter: the agency holds it with a pre-authorisation, which can be declined on a debit card whose balance or limit is too tight. With a card marked “CREDIT”, your current balance stays untouched; with a debit card, raise your payment limit abroad before you leave. Another option: on 3 October 2026, some cars in the Loccor catalogue could be rented with no deposit, and the car’s page says so.

What happens if my flight is delayed?

A flight delay does not cancel your pick-up, but the agency has to be told, otherwise it waits at the agreed time. The booking form has no “flight number” field: tell us as soon as you know your new arrival time. The support channel in your account is open at all times — including while the conversation with the agency is not yet open — and we pass the message on. Before you book, the Contact page and WhatsApp do the same job.

How much fuel should be in the car when I return it?

The fuel rule is set by the agency and is confirmed with it: the vehicle listing does not show it, so do not assume it. What settles a disagreement is the condition report: the level recorded at departure and on return is written into it, with photos and timestamps, and you can see it from your account. A fuel package may also be offered among the booking options, with its price shown before payment.

Can I book a child seat?

Yes, the child seat is one of the options offered during booking, with its price shown before payment. The agency hands it over at the counter: confirm the child’s age and size with them as soon as you have their contact details, when the booking is confirmed, so they can prepare the right model.

Can I return the car in another city?

It depends on the agency: some accept one-way rentals with a return fee, others do not. Settle it BEFORE booking, and not through the messaging in your account — the conversation with the agency only opens later in the process. Write to us from the Contact page or on WhatsApp, naming the vehicle, the cities and the dates: we ask the agency and come back to you. Never assume that a drop-off elsewhere is accepted.

Is mileage unlimited on Loccor rental cars?

Almost always: on 3 October 2026, almost all the cars in the Loccor catalogue had unlimited mileage, with no per-kilometre charge. The few others, in Rabat and Agadir, include 181 to 250 km a day depending on the car. In search, the Mileage filter shows only unlimited-mileage cars, and the page of a limited car shows the kilometres included and, when the agency has entered it, the price per extra kilometre.

Is it more expensive to rent a car at the airport than in town in Morocco?

Not necessarily: some Loccor partner agencies charge an airport delivery surcharge and others do not, and the surcharge is shown on the car’s page before you book, not at the counter. With these agencies, the agent usually meets you in the arrivals hall and walks you to the car in the car park. Choose the airport as your pick-up location when you book.

What should I do after an accident or a breakdown?

Get yourself to safety first, and have an accident report drawn up if there has been a collision. Then contact the agency: its details are given to you when your booking is confirmed, and it is the agency that arranges assistance or a replacement, according to its own contract. Tell Loccor at the same time, through the messaging in your account or on WhatsApp: we follow the case with you. The photos from the departure condition report serve as evidence if damage is disputed.

Does my bank card insurance cover the rental?

That is a contract between your bank and you: neither Loccor nor the agency can validate it on your behalf. Two things matter in practice. First, if the car comes with a deposit, it is requested at the counter regardless, in the form the agency accepts — card imprint or cash; some cars are rented with no deposit, and the vehicle page says so. Second, card cover reimburses afterwards, against supporting documents: it does not replace the excess, whose amount appears on the vehicle listing. Check the conditions with your bank before you travel.

Can I drive the car out of Morocco?

Do not plan on it without written agreement. A Moroccan rental car does not cross a border freely: the crossing requires the agency’s authorisation and specific insurance documents, and many agencies refuse. A Loccor booking is in no way an authorisation to leave the country. If your trip involves a crossing, ask the agency before departure, as soon as your booking is confirmed.