How to use Loccor
Every step, screen by screen. Choose your situation below.
I am renting a car
I run an agency
Frequently asked questions
Add a vehicle to my fleet
Open your agency dashboard.
Click the “My Fleet” tab in the left menu.
Click the add vehicle button.
Pick the make and model from the catalogue: the photo is then filled in automatically.
Enter the year, colour, transmission, fuel and number of seats.
Set the daily price, then the deposit and options if you wish.
Save.
The vehicle is not visible straight away: it first goes through a review by Loccor. You get a notification as soon as it is approved.
Cancel my booking
Open “My bookings”.
On the booking concerned, use the cancellation option.
Confirm: the button asks for a second validation before acting.
Cancellation terms depend on your plan and how long before pick-up. They are set out in the terms of sale; for a specific case, contact the Loccor team.
Cancel a booking
Dashboard → “Bookings” tab.
On the relevant row, open the status dropdown.
Choose “Cancelled”.
If the booking was paid, the customer refund is triggered automatically. Repeated cancellations are monitored by Loccor.
See my customers’ reviews
Dashboard → “Reviews” tab.
View my booking calendar
Dashboard → “Bookings” tab.
The calendar appears at the top; move from month to month, busy days carry a marker.
Change the language or currency
At the top of the screen, use the language selector (Français, English, Español, العربية).
Right next to it, the currency selector changes how prices are displayed.
The currency only changes the display: payments and contractual amounts remain in the original currency.
The customer did not show up
Dashboard → “Bookings” tab.
Once the pick-up date has passed, the reporting option appears on the booking.
Report the no-show.
This report is tracked: a customer absent several times can no longer book on the platform.
Confirm a booking you received
Dashboard → “Bookings” tab.
Find the booking whose payment has been collected.
Click the confirmation button that appears on the row.
This confirmation triggers the email to the customer and unlocks your contact details for them. Without it within 48 h, the booking is cancelled automatically and the customer refunded.
Contact the agency or support
Open “My bookings” and expand the booking concerned.
The “Messages” section offers two tabs: “Agency” and “Loccor support”.
Loccor support is reachable at any time.
Direct contact with the agency opens as the pick-up approaches. Until then, Loccor support answers all your questions.
Contact the Loccor team
Fastest: WhatsApp, 7 days a week, from the button at the bottom of the screen.
Otherwise, the “Contact” page offers a form — reply within 24 working hours.
If your question concerns a specific booking, prefer “My bookings” → “Loccor support” tab: the file is then already in front of us.
Register my agency on Loccor
Open the “Become a Partner” page from the site menu.
Create your account choosing the “Agency” type.
Enter your agency name, its city and your phone number.
Confirm your email address with the 6-digit code you receive.
Your account is then reviewed by Loccor before activation. You receive an email as soon as it is approved.
Carry out a vehicle inspection
Dashboard → “Bookings” tab.
On a confirmed booking, open the inspection.
Record the condition at departure, then on the vehicle’s return.
This is your evidence in the event of a dispute over damage. An inspection done at BOTH departure and return is worth far more than an argument after the fact.
Save favourites and compare vehicles
On a vehicle page or in the catalogue, click the heart to add it to your favourites.
Find them again in “My Favourites”, from your account menu.
To compare, use the compare icon on several vehicles, then open the comparison tool.
Set my prices and discounts
Dashboard → “Pricing” tab.
Define your discounts by duration (for example: −10 % from 7 days).
For a promotion on a specific vehicle, go through “My Fleet” and the tag icon.
Leave a review about a rental
Open “My bookings”.
On a completed booking, click the review option.
Give a rating and write your comment.
A review is only possible once the rental is complete, and only once per booking — that is what guarantees the ratings shown come from real renters.
Report a problem with a customer
Dashboard → “Bookings” tab.
On the relevant row, use the reporting icon.
Describe the problem you encountered.
Always attach your vehicle inspection: it is the document that settles any disagreement about the condition of the vehicle.
Reply to a customer’s messages
Dashboard → “Bookings” tab.
On the relevant booking, open the messaging icon.
Write your reply.
Reply within 48 h: that is the commitment set out in the partner terms, and an automatic reminder is sent to you after 24 h without a reply.
Edit or withdraw a vehicle
Dashboard → “My Fleet” tab.
Find the vehicle in the grid or list.
Click the pencil icon to edit its details.
To take it off the market temporarily, set its availability to “Unavailable”.
A vehicle marked “Unavailable” stays visible on the site with a banner, but can no longer be booked. That is the right setting for a vehicle in the garage or being serviced.
Forgotten password
On the login page, click “Forgot password?”.
Enter your email address: a reset link is sent to you.
Update my details and payout information
Dashboard → “Settings” tab.
Update your agency details: phone, address, city.
Enter your payout details so you can receive your revenue.
Also choose which notifications you want to receive.
Book a car
Choose your city and dates from the home page.
Compare the vehicles on offer, then open the details of the one that suits you.
Click “Book” and fill in your information.
Pay the deposit online to confirm.
Only the deposit is paid online. The balance is settled directly with the agency when you collect the keys.
Report a problem (dispute)
Open “My bookings” and find the booking concerned.
Click “Report a problem”.
Choose the reason: vehicle condition not as described, agency unreachable, incorrect billing, service quality, or other.
Describe what happened, as precisely as possible.
Send the report.
The Loccor team receives your report and gets back to you. Describing precise facts — dates, times, what was said — speeds up handling considerably.
Find my booking
Log in, then open “My bookings” from your account menu.
Click “View voucher” to see the details and tracking.
Offer routes and transfers
Dashboard → “Transfers” tab.
Create a route by giving it a name and a distance in kilometres.
In “My Fleet”, enable “with driver” on the relevant vehicles and set a price per kilometre.
The quote shown to the customer is calculated automatically: distance × price per kilometre.
Confirm my email address
After signing up, a 6-digit code is sent to you by email.
Enter it on the verification screen.
If you have not received it, check your spam folder, then request a new one.
The code is valid for 15 minutes. This verification is required before you can book.
Track my revenue and payouts
Dashboard → “Revenue” tab for the detail of your rentals.
The “Statistics” tab shows trends over time.
Your payout details are set in “Settings”.