Rental Car Inspection in Morocco: How to Check the Car at Pick-up and Return So You Never Pay for Damage You Didn't Cause

When you return the car, any damage missing from the pick-up report can be put down to you. Walk around the car with the agent before you sign, photograph every flaw and have it written on the report; at return, do the same walk-around with the agent and get it in writing that nothing new was found. On Loccor, the agency records both reports in your booking, and those reports are what count if you disagree later.

AI-generated illustration (Google Gemini)

Published on 25 October 2026

At pick-up, what should you photograph on the bodywork?
And inside: seats, spare tire, vehicle papers, fuel and mileage?
What goes into the inspection report recorded on Loccor?
At return, how do you hand the car back with no room for doubt?
Which checklist should you follow from pick-up to return?
What if the agency blames you for damage you didn't cause?

At pick-up, what should you photograph on the bodywork?

Walk around the car with the agency's agent before you sign the contract, not after the luggage is in. Start with one slow, unbroken video, front to back, always circling in the same direction: it shows the whole car was filmed at the same moment. Then shoot every flaw twice, once up close so its size is clear, once from further back so you can tell where it sits on the car.

Look at the low, exposed parts first: bumper corners, sills, wheel rims, mirrors. For the windshield, move around: a stone chip vanishes in a reflection and shows up again under different light. If the car is tall, or you are, check the roof as well.

Que Choisir, the French consumer association, recommends dated or time-stamped photos. Keep the original files on your phone or in a backup: they carry the date and time each shot was taken.

Every scratch, chip and dent has to be on the inspection report before you sign, as Que Choisir and the European Consumer Centres advise. A photo proves the flaw was there; the entry on the report proves the agency saw it too.

And inside: seats, spare tire, vehicle papers, fuel and mileage?

Photograph the seats, floor mats, headliner and trunk: a cigarette burn, a stain or a tear can be disputed at return just like a scratch. Before leaving the lot, test the brakes, air conditioning, lights and wipers, as the European Consumer Centre Ireland suggests. Anything that doesn't work gets reported right away, not at return.

Lift the trunk floor: the spare, the jack and the wheel wrench should all be there. Que Choisir lists a missing spare among the faults to have written on the report.

Check that the vehicle papers are in the car and ask the agent which ones must stay on board during the rental. At a police check or after an accident, you are the one who hands them over.

Photograph the dashboard with the engine running: odometer, fuel gauge and warning lights in a single shot. Compare it with the contract; Que Choisir advises getting any mileage or fuel-level mistake corrected before you drive off. The fuel policy and any related charges, like the deductible, are set by the agency's contract: read those clauses before you sign.

What goes into the inspection report recorded on Loccor?

On Loccor, the agency fills in the inspection from its dashboard, on your confirmed booking: once at pick-up, once at return. It records the odometer reading, the fuel level, the damage found and its own remarks. The return report can't be entered without the pick-up one, and the tool shows the distance driven between the two.

You'll find the report in your account, on the booking, under "Vehicle inspection". Until the agency has saved one, that section says so. Open it before you leave: if it's empty, ask the agent to fill it in while you're there, then read the damage list and check it against your photos.

This report is the reference if there's a dispute over the car's condition. The inspection reports, contract, messages and payments for the booking are time-stamped on the server and can't be changed afterwards. Your own photos still matter: the report shows what the agency wrote down, your pictures show what you saw.

At return, how do you hand the car back with no room for doubt?

Return the car at the agreed time, during opening hours, when an agent can walk around it with you; the European Consumer Centre Austria calls this highly advisable. At the airport, you return the car to the parking lot at the time agreed with the agency, and the inspection happens there: leave yourself a margin before check-in.

Take the same shots as at pick-up, from the same angles and in the same order, so they can be compared one by one. Return the car in daylight if you can: under parking-lot lights at night, a fine scratch shows up neither on your photos nor on the agent's. Add a wide shot showing where the car is parked, and one of the dashboard with the mileage and fuel gauge.

Walk around with the agent, then ask them to write on the contract or the return report that no new damage was found, and to sign it. Keep your copy. If you filled up just before, keep the receipt: according to the European Consumer Centre Austria, rental companies have disputed that a tank was full.

If nobody can do the check with you, film the whole car, photograph the damage already on record, the fuel gauge and the odometer, then the key drop at the agreed spot. Que Choisir recommends dated photos whenever a joint inspection isn't possible.

The deposit you leave with the agency at pick-up is returned once the car comes back with no damage.

Which checklist should you follow from pick-up to return?

Before signing: walk around the car with the agent.

One continuous video of the bodywork, then two photos per flaw, close up and wide.

Bumpers, sills, rims, mirrors, windshield, roof.

Interior: seats, mats, headliner, trunk.

Spare tire, jack, wheel wrench.

Vehicle papers on board.

Brakes, air conditioning, lights, wipers.

Dashboard: mileage, fuel, warning lights, checked against the contract.

Every flaw written on the report before you sign.

On Loccor: open the booking's inspection report and read it.

At return: during opening hours, in daylight if possible, same angles as at pick-up.

"No new damage" written and signed by the agent; last fuel receipt kept.

What if the agency blames you for damage you didn't cause?

On the spot, show the agent your pick-up photos and the signed report. If the return report lists damage you dispute, write that you disagree next to it before signing.

Then report the problem to Loccor through your account messaging, by email or on WhatsApp, with your booking code: it gives access to the whole file. Do it quickly and in writing, as the European Consumer Centre Czech Republic advises for any disputed repair charge.

Loccor gathers the evidence: pick-up and return reports, rental contract, messages and payments. The agency is contacted and gives its side; Loccor never decides on the word of one party alone. You receive the decision and the reason for it. If the agency is at fault, Loccor acts under the partner contract, up to removing the agency from the platform if needed.

Loccor is neither a court nor an insurer. An accident or an insurance dispute is settled with the vehicle's insurer, and the deductible that applies is the one in the agency's contract. Keep a copy of the contract and every receipt until the case is closed.

Frequently asked questions

The agent already takes photos. Do I need my own?

Yes. Que Choisir advises taking photos, dated or time-stamped if possible, at pick-up and at return. The agency's pictures stay with the agency; yours stay on your phone, with the date and time they were taken.

Is a video enough for the inspection?

Do both. The video shows you went all the way around without a break; a close-up photo shows the exact size of a scratch or chip. Neither replaces the flaw being written on the report the agent signs.

What should I do if I have to return the car when the agency is closed?

Agree with the agency in advance on the place and time of return and where to leave the keys. On the spot, film the whole car, photograph the fuel gauge, the odometer and the key drop, then let the agency know in writing, for example through your booking's messaging.

How can I tell whether the agency has recorded the inspection on Loccor?

Open your booking in your account and go to "Vehicle inspection". If it says no report has been saved yet, ask the agent to enter it before you drive off.