Confirm a booking you received
Dashboard → “Bookings” tab.
Find the booking whose payment has been collected.
Click the confirmation button that appears on the row.
This confirmation triggers the email to the customer and opens your details to them. You have 24h to confirm, but that window shrinks as the pick-up approaches: it ends 2h before the pick-up time. Once it expires without confirmation, the booking is cancelled and refunded automatically. If you offered the customer another time slot, this automatic cancellation does not apply.