Contact the agency or support
Open “My bookings” and expand the booking concerned.
The “Messages” section offers two tabs: “Agency” and “Loccor support”.
Loccor support is reachable at any time.
The “Agency” channel opens only after the agency confirms. With a Standard booking it opens as soon as the agency confirms; with a Flexible booking it opens 72h before the pick-up. If the agency never confirms, it never opens. Messages go through the in-app inbox: the agency’s phone number is not shown in the app. Until then, Loccor support answers all your questions.